Privacy Policy

Effective Date: August 1, 2025 Apex Totalcare Cleaning LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information obtained through our website, https://www.apextotalcarecleaning.com , and through our services. 1. Information We Collect We may collect the following types of information: a. Personal Information When you request a quote, book a service, contact us, or communicate with us, we may collect: Full name Email address Phone number Service and billing address Appointment details and service preferences Payment information (processed securely by third-party payment providers; we do not store full credit/debit card numbers) b. Service & Communication Information Cleaning instructions and preferences Property access details (such as entry instructions, lockboxes, or codes) Emails, text messages, or other communications with us c. Website & Technical Information When you visit our website, we may automatically collect: IP address Browser type and device information Pages viewed and time spent on the site Cookies and similar tracking technologies 2. How We Use Your Information We use collected information to: Provide, schedule, and manage cleaning services Respond to inquiries and customer support requests Send appointment confirmations, reminders, and service updates Process payments and send invoices or receipts Improve our website, services, and customer experience Send promotional or marketing communications where permitted by law 3. Text Messages & Email Communications By providing your phone number or email address, you consent to receive: Appointment confirmations and reminders Service-related notifications Billing and customer service messages Marketing messages may be sent only where legally permitted. You may opt out of marketing text messages at any time by replying “STOP.” Opting out of marketing messages does not affect transactional or service-related communications. 4. Sharing of Information We do not sell or rent your personal information. We may share information with: Employees or independent contractors performing cleaning services Third-party service providers (such as payment processors, scheduling software, or communication tools) Legal authorities if required by law or necessary to protect our rights, property, or safety All third-party partners are required to handle your information responsibly. 5. Cookies & Tracking Technologies Our website uses cookies and similar technologies to: Improve website functionality Analyze website traffic and usage Enhance user experience You can adjust your browser settings to refuse cookies, but some website features may not function properly. 6. Data Security & Retention We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We retain personal information only as long as necessary to: Provide services Meet legal, accounting, or business obligations 7. Children’s Privacy Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. 8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately. 9. Your Privacy Rights You may request to: Access, correct, or update your personal information Opt out of marketing communications Request deletion of your information, subject to legal requirements To make a request, contact us using the information below. 10. Changes to This Policy We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services indicates acceptance of the updated policy. 11. Contact Us If you have questions about this Privacy Policy or how we handle your information, please contact us: Apex Totalcare Cleaning LLC Email: Apex@apextotalcarecleaning.com Telephone: (414)788-2871 www.Apextotalcarecleaning.com

All privacy-related requests will be reviewed and addressed in accordance with applicable federal and Wisconsin law.